Privacy Policy

Privacy Policy Effective Date: 31 August 2026 The AI NEXO operates the website theainexo.com and provides AI education, professional training, counselling, course enrollment, internship guidance, and related learning services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, create an account, purchase a course, or communicate with our team. Information We Collect We may collect your name, email address, mobile number, city or location, course interest, enquiry message, account details, order details, payment reference information, communication history, and learning activity. We may also collect basic technical information such as browser type, device information, IP address, pages visited, and website usage data for security and improvement purposes. How We Use Your Information We use your information to respond to enquiries, provide course counselling, create and manage learner accounts, process enrollments, provide course access, share batch details, send important service updates, support payments, issue certificates where applicable, improve our website, and maintain records required for business, legal, security, and dispute-resolution purposes. Communication If you submit an enquiry, register, or purchase a course, The AI NEXO may contact you by phone, email, WhatsApp, SMS, or other communication channels for counselling, admission support, batch updates, payment assistance, course information, and service-related messages. You may request that we stop non-essential promotional communication. Payments Payments may be processed through third-party payment gateway partners such as Razorpay or other approved providers. The AI NEXO does not store sensitive payment credentials such as card numbers, CVV, UPI PIN, net banking passwords, or OTPs. Payment gateways may process your information according to their own policies. Data Sharing We do not sell your personal information. We may share limited information with trusted service providers, trainers, counsellors, payment partners, technology vendors, legal or compliance advisors, or government authorities when required to operate our services, complete your enrollment, provide support, protect our rights, or comply with law. Data Security We use reasonable administrative, technical, and operational safeguards to protect your information. However, no online platform, email system, or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential. Cookies and Analytics Our website may use cookies, analytics tools, or similar technologies to improve performance, understand visitor behavior, remember preferences, and improve user experience. You may disable cookies in your browser settings, but some website features may not work properly. Data Retention We keep your information only as long as reasonably required for counselling, enrollment, learning access, accounting, legal compliance, payment records, support, security, and dispute handling. Some records may be retained even after an account update or deletion request where required by law or legitimate business needs. Your Rights You may request access, correction, update, or deletion of your personal information by contacting The AI NEXO. We may ask for verification before processing such requests. Some information may not be deleted immediately if it is required for legal, payment, accounting, or dispute-resolution purposes. Children and Students The AI NEXO may offer learning programs suitable for younger students. If a minor uses our services, a parent or guardian should be involved in the enquiry, enrollment, payment, and communication process. Policy Updates We may update this Privacy Policy from time to time. Updated policy content will be posted on theainexo.com. Continued use of the website or services means you accept the updated policy. Contact For privacy-related questions, corrections, or requests, contact The AI NEXO through the contact details available on theainexo.com.