Refund Policy

Refund Policy Effective Date: 31 August 2026 This Refund Policy applies to course purchases, training enrollments, application fees, counselling-linked payments, and other paid services offered by The AI NEXO through theainexo.com or approved payment channels. Please read this policy carefully before making any payment. Digital and Training Services The AI NEXO provides education and training services, including digital learning access, live or classroom training, counselling, administrative processing, batch allocation, trainer coordination, learning resources, assignments, project guidance, and internship-related support where applicable. Because these services may begin soon after enrollment or payment confirmation, all payments are generally non-refundable once the payment is completed and enrollment, seat allocation, counselling support, course access, or administrative processing has started. Non-Refundable Payments Course fees, application fees, registration fees, discounted fees, offer-based fees, partial payments, seat-booking payments, and installment payments are non-refundable unless The AI NEXO confirms otherwise in writing. Fees are also non-transferable unless approved by The AI NEXO on a case-by-case basis. Before You Pay Before making payment, please review the course name, duration, batch mode, fees, inclusions, schedule, learning requirements, refund terms, and any information shared by our counsellor. By completing payment, you confirm that you understand and accept this Refund Policy. Wrong Course or Change Request If you selected the wrong course, entered incorrect details, or want to change your batch, contact The AI NEXO as soon as possible. While refunds are not guaranteed, our team may consider a course transfer, batch adjustment, credit adjustment, or other support where possible. Approval depends on course availability, access status, batch status, internal policy, and management decision. Duplicate Payment or Payment Failure If your money was deducted but enrollment was not created, or if you believe a duplicate payment was made, please contact us with payment proof, transaction ID, order number, date, amount, and registered contact details. We will verify the transaction with the payment gateway or bank. If the payment gateway confirms a failed, duplicate, or excess transaction, the amount will be handled according to gateway or bank timelines and rules. The refund, reversal, or settlement timeline may depend on the payment provider and your bank. Cancellation by The AI NEXO If The AI NEXO cancels a paid batch or service and cannot provide a suitable alternative, we may offer a batch transfer, course transfer, credit adjustment, or refund as decided by The AI NEXO. Any approved refund will be processed to the original payment method where possible. No Refund for Student-Side Issues Refunds will not be provided for reasons such as change of mind, lack of time, personal schedule conflict, failure to attend classes, internet/device issues, not completing assignments, not using course access, dissatisfaction after access has started, or expectation of a guaranteed job or income. Refund Request Process To raise a payment or refund-related concern, contact The AI NEXO through the contact details available on theainexo.com. Include your name, registered mobile number, email address, course name, payment amount, transaction proof, and reason for the request. Final Decision All refund, transfer, credit, or adjustment decisions are subject to verification and approval by The AI NEXO. The decision of The AI NEXO will be final in cases not specifically covered by this policy.